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Returns, Replacements and Refunds How do I return an item purchased on Vurve?
Products can only be eligible for returns if the products received by the customer are deemed to have been received in a damaged / defective state or are expired or an incorrect product has been delivered. Such products can only be returned in their original packaging, in an unused and sealed condition. [Opened or used products will not be accepted as returns.]
At the time of delivery, please ensure that you do not accept any package that is damaged or tampered in any way.
If a return is accepted, Vurve will replace or refund the invoiced value for, the damaged / defective / expired / wrong product.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.
Which are the items that cannot be returned/exchanged? Returns will not be accepted under the following conditions:
For replacement/refund requests, please email us at firstname.lastname@example.org.